Discovering Missed Communication Through Case Studies (1010)
Practice Management |  Strategies
Saturday |  4:00 PM -  4:50 PM
Henry B. Gonzalez Convention Center||214B

 

Speaker(s)

Carolyn Shadle Ph.D.
Interpersonal Communication Services, Inc. (aka ICS, Inc.)

Carolyn Shadle is a trainer and writer in veterinarian communication. She and her husband, John Meyer, work together to help teammates improve their workplace communication. <br>Veterinarians know them as the authors of the 'Communication Case Studies' series in Trends magazine, published by the American Animal Hospital Association and the training manual, Communication Case Studies: Improving Interpersonal Communication Skills in the Veterinary Practice.<br>Carolyn earned her Ph.D. from the State University of New York at Buffalo in interpersonal and organizational communication. <br>She lives in San Diego, CA, where she enjoys swimming and Pilates, when not blogging.

John Meyer PhD
ICS, Inc.

John Meyer is a trainer and consultant in veterinarian communication, He works with his wife, Carolyn Shadle, through their organization, Interpersonal Communication Services, to help practices improve communication with clients and teammates.<br>Veterinarians know them as the authors of the 'Communication Case Studies' series in Trends magazine, published by the American Animal Hospital Association and the training manual, Communication Case Studies: Improving Interpersonal Communication Skills in the Veterinary Practice.<br>John earned his Ph'D. from the University of Minnesota in Communication Studies.<br>John also has a rich experience as a poet and musician, providing sing-alongs for multiple venues in San Diego, CA.

Presentation Info

CE Credit(s): 1.00
CE Level: 1

Description

A Harris Polls published in the Wall Street Journal concluded that 85% of patients value the communication skills of their health providers more highly than the doctors' medical expertise. We believe that these findings can be transferred to the veterinary field, as well. Our goal is to help veterinary staff be aware of the importance of excellent communication skills and to find effective, time-efficient, and pleasant ways to enhance the communication skills of their staff. This would include skills that improve interaction with clients as well as those that build satisfying and effective work teams. We have found that using cases that are realistic but not real is a way to bring the topic of communication skills alive in the practice. To acquaint the group members with a case we will present one of the cases from the book we authored (Communication Case Studies: Building Interpersonal Skills in the Veterinary Practice, published by AAHA). The participants will be both learners and trainees. They will be invited to form dyads or triads and respond to the case, grappling with the communication challenges provided by the scenario. They will also receive tips for using the case (or others) with their team colleagues to enhance communication skills in their practice. After understanding how the case method works, we will point out the communication skills needed and how to move forward to build those skills. In this interactive workshop, we will be illustrating a learning method that is fun and effective.

Learning Objectives

1. Review the value of using case studies as a learning strategy

2. Experience the use of a case to explain communication gaps

3. Learn how to use cases with your team

Convention Notes

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