How To Handle Problem Employees (1157)
Practice Management |  Operations
Saturday |  2:00 PM -  2:50 PM
Henry B. Gonzalez Convention Center||214B

 

Speaker(s)

Amanda Donnelly DVM, MBA
ALD Veterinary Consulting

Dr. Amanda Donnelly is a sought-after speaker, author, business consultant, and second-generation veterinarian. Having worked in her father's practice growing up, she developed a passion for veterinary medicine at a young age. With over 29 years of experience in the veterinary profession, Dr. Donnelly understands the challenges facing practice teams. She is driven by her goals of helping veterinarians become better leaders and teaching teams how to enhance the client service experience. <br><br>Dr. Donnelly is a graduate of the College of Veterinary Medicine at the University of Missouri, Columbia. She has an MBA from Baker University in Overland Park, Kansas and she also holds a certificate in Veterinary Practice Administration from the AAHA Veterinary Management Institute (VMI) at Purdue University. <br><br>Dr. Donnelly is Past-President of VetPartners™, a national organization of consultants and advisors. She is the author of the book 101 Practice Management Questions Answered available from AAHA.<br><br>A member of the National Speakers Association, Dr. Donnelly has twice been named Practice Management Speaker of the Year for the North American Veterinary Conference. <br><br>In her spare time, she enjoys cycling, outdoor activities and watching football.

Presentation Info

CE Credit(s): 1.00
CE Level: 2

Description

The number one stress for managers is human resource management. Attendees will walk away knowing how to handle problem employees such as those who gossip, whine, get angry, complain or are passive aggressive.

Learning Objectives

1. How to communicate effectively with problem employees

2. Strategies to handle employee conflict

3. Strategies to deal with problems and decide when to terminate

Convention Notes

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