Leading the Way: Coaching Your Team (1198)
Professional Development |  Leadership
Friday |  1:00 PM -  1:50 PM
Henry B. Gonzalez Convention Center||214D



Nan Boss DVM
Best Friends Veterinary Center

Dr. Nan Boss graduated from the University of Illinois CVM in 1985. She owns Best Friends Veterinary Center in Grafton Wisconsin. Dr. Boss has been speaking and writing on practice management topics since 1998. Her client education system, focusing on wellness and prevention, is utilized in hundreds of practices in the U.S. and abroad. Her book Educating Your Clients from A to Z, and her training materials, titled How We Do Things Here, are available from AAHA Press. Dr. Boss is a pioneer in breed-specific wellness, which incorporates DNA testing and screening for genetic diseases into wellness testing and client education. When she's not speaking, writing or working in her own practice Dr. Boss is usually working on a committee or board, having served on the Fear Free Initiative board, the Partners for Healthy Pets board, the VetPartners Career Development Committee and several others at the local, state and national levels. If she's not doing any of that and the weather is nice she is most likely to be found outside gardening or on a long walk with her dog Izzie. She also has a husband and three cats.

Presentation Info

CE Credit(s): 1.00
CE Level: 1


60% of any manager's job involves employee issues and problems. The most important function of a manager is to help other team members prioritize and organize their tasks, and to keep them focused. This means they need to focus not only on their own goals but on the goals of the practice because the goals of the practice can only be reached by the individual efforts of each person on the team. Coaching works much better than simply ordering people around – learn how and why. This lecture is about nurturing others in your hospital to learn and succeed.

Learning Objectives

1. Improve team training skills

2. Improve training for individual team members

3. How & why to create a learning culture

Convention Notes

Convention notes require you to log in. Please click here to login