Leading the Way: Change Management (1200)
Professional Development |  Leadership
Friday |  2:00 PM -  2:50 PM
Henry B. Gonzalez Convention Center||214D



Nan Boss DVM
Best Friends Veterinary Center

Dr. Nan Boss graduated from the University of Illinois CVM in 1985. She owns Best Friends Veterinary Center in Grafton Wisconsin. Dr. Boss has been speaking and writing on practice management topics since 1998. Her client education system, focusing on wellness and prevention, is utilized in hundreds of practices in the U.S. and abroad. Her book Educating Your Clients from A to Z, and her training materials, titled How We Do Things Here, are available from AAHA Press. Dr. Boss is a pioneer in breed-specific wellness, which incorporates DNA testing and screening for genetic diseases into wellness testing and client education. When she's not speaking, writing or working in her own practice Dr. Boss is usually working on a committee or board, having served on the Fear Free Initiative board, the Partners for Healthy Pets board, the VetPartners Career Development Committee and several others at the local, state and national levels. If she's not doing any of that and the weather is nice she is most likely to be found outside gardening or on a long walk with her dog Izzie. She also has a husband and three cats.

Presentation Info

CE Credit(s): 1.00
CE Level: 1


Life is a series of attempts to resist change, and then after incorporating change, to resist the next change. Change always produces anxiety, which often presents itself as un-team-like or unprofessional behavior. It's the job of the managers and leaders in the practice to plan and implement change – which means we also need to manage our team's behavior during the process. Learn how to be more effective at getting big things accomplished in your practice.

Learning Objectives

1. Learn why people resist change and how to overcome that resistance

2. Learn how to plan for setbacks & overcome obstacles to change

Convention Notes

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